Our Responsibilities

We will give you 14 days to change your mind once you have received your products. Please  contact us to find out the return/ refund conditions and receive a return form. Shipping costs will be on your behalf. See terms and conditions.

Collerette is offering you to purchase your items via your credit card in 3 times for orders superior of R1,500 ( including delivery) and inferior of R30,000 deliverable in South Africa and Namibia.

The validity date of the card must be valid minimum of 6 months from the day of purchase. For technical reasons, visa electron can’t be used for the X3 payments. This method of payment is limited to a total of R 30,000 accumulated in the last months (orders pending and paid)

This transaction is liable for only a 1.5 % from the total after tax. There are no extra costs.

Example of a purchase order of R6,000 on June 10th:

  • Debit of the first part of 3. R2,000 the day of purchase.
  • Debit of the second part of 3. R2,000 on the 10 th of July.
  • Debit of the last third, 2 months after purchase on 10 th of August.

The weight of the parcel (unit) must be inferior of 15 kg. The total of the 3 dimensions of the parcel (length, Width, height) must be inferior of 1.70 M. The longest dimensions of the parcel on the unit have to be less than 1.30 M. All the products of the order must be in stock. The delivery of the parcel at Pargo points can reach up to R10,000 worth in order.

If your order is made of all available products and paid by credit card we take responsibility of delivering to you in 5 working days maximum or 6 working days if order is placed after 4 pm. This offer is valid only for South Africa. If your order has a delay from 5 days you will be issued a R50 voucher valid for 3 months.

Terms and conditions: please get in touch with us about the delivery time 15 days maximum to the day of purchase.

One element is blocking your order? We won’t wait to contact you as soon as possible. We can then arrange together for your order to leave or wait for your “out of stock “ item.